Own the
customer data
behind every
London call.
Three products in one monthly service — AI Voice answers every call, Signal monitors and analyses each conversation, Connect stores every contact in a CRM the brand owns. One central line for every VIVAIA store, whether you have two or two hundred.
One-page commercial summary, ready to action.
the same customer database
The brand owner should own the customer relationship — not the carrier, not the call log, not the staff member's memory.
Every London call is customer data. Today, VIVAIA loses most of it the moment the call ends.
A portion of Westfield calls go unanswered, and the ones that get through leave almost nothing behind. A name, maybe a question — rarely the fit issue, the product interest, or the intent to visit that the brand owner could act on a week later. The system below captures all of it into a CRM VIVAIA owns, on one central line that serves every store — whether you have two stores or two hundred.
AI Voice answers. Signal listens, records and analyses. Connect stores the contact in a CRM the brand owns — ready for remarketing the moment Phase 2 begins.
Voice. Intelligence. CRM.
One central line, every VIVAIA store.
Hear AI Voice call you back.
Leave your name and number. AI Voice will ring you within 60 seconds, in the same brand-safe tone it would answer Westfield's line.
Get a call nowFive tangible shifts inside the London store, from week one. No new tools for the team to learn.
Five reasons
the brand owner wins.
VIVAIA owns the customer data.
Powered by Connect: every caller lands in a CRM that belongs to the brand — not the phone provider, not a staff notebook, not a forgotten conversation. Name, number, style asked about, fit concern, restock interest, intent to visit — all yours, exportable, searchable, reusable.
This is the central shift: the London store stops being a place where customer signals are heard and lost, and starts being a place where they are captured and owned.
Connect · first-party data, owned by the brandOne central line — 2 stores or 200.
Powered by AI Voice: customers call one VIVAIA UK number. The same brand-safe voice answers for Westfield today, Manchester next year, the next twenty stores after that. Same tone, same CRM, same tags, one dashboard.
You never re-procure phone systems as you expand. Scaling stores stops being constrained by who picks up the phone.
AI Voice · one brand voice, every locationNever miss
a customer.
Powered by AI Voice: every call is answered in a brand-safe voice — peak Saturday lunchtime, midweek 9 pm, bank-holiday Monday. No more voicemails, no busy signals, no lost first impressions, no high-intent caller who phoned twice and gave up.
AI Voice · always on, premium toneThe shop floor
stays on the floor.
Routine enquiries — hours, directions, stock checks, returns, care — are handled by AI Voice and analysed by Signal before they ever reach a staff member. Your team spends their time with the woman in front of them, not the phone in the back.
AI Voice + Signal · better in-store experienceA foundation for remarketing.
Because Signal scores intent and Connect stores the contact, every captured caller becomes a future audience: loafer-curious, wide-fit, restock-waiting, occasion-shopping. The same CRM later feeds email flows, paid social audiences and product-launch waitlists — without renting that intent from a platform.
Signal + Connect · owned audience, by intentEvery field below is captured into the CRM VIVAIA owns — exportable, searchable, joinable to email, paid social and product launches.
Concrete customer data the brand owner gets to see, segment and act on.
Identity
- Name
- Phone number
- Time & date of call
- Which store / city
- First-time or repeat caller
Intent
- Reason for the call
- Category interest
- Specific style mentioned
- Visit intent
- Buying timeframe
Need
- Fit issue
- Wide-foot or comfort need
- Pain-point mentioned
- Occasion or use case
- Style preference
Outcome
- Resolved or escalated
- Follow-up required
- Restock alert flagged
- Recommended product
- Future audience segment
A single low-friction monthly fee. 24/7 AI voice for Westfield London, CRM included, set up and tuned by us.
Additional usage billed at £0.20 per minute. No platform fees, no setup fee for the pilot.
What is included
All three products, one monthly fee. Everything below is part of the £600/mo Phase 1 pilot.
- ★AI Voice — 24/7 brand-safe answering on one central VIVAIA UK line, ready for every future store.
- ★Signal — recording, transcription, intent scoring and auto reason-for-call tagging on every conversation.
- ★Connect — the CRM, owned by VIVAIA. Every caller captured, tagged, exportable, remarketing-ready.
- ★1,000 minutes per month included; additional usage billed at £0.20 per minute.
- ★2 weeks of post-launch fine-tuning on AI Voice script and Signal's tag taxonomy.
- ★Monthly reporting on enquiry patterns, intent signals and service performance.
Later, the same CRM
quietly turns offline traffic
into online audiences.
Once Phase 1 is live and the team trusts the data, we extend the same system into the store itself — QR sign-ups, fit consultations, restock requests and try-on capture — and connect those signals to your online remarketing. One unified profile, store + call + site.
Scoped after Phase 1 · No commitment today
Start owning the data,
starting with Westfield London.
One 30-minute working session to agree the top FAQs, escalation rules and the CRM fields that matter most to VIVAIA UK. From there, the £600/month pilot can be scoped, signed and live inside two weeks — one central line, every future store ready to plug in, and customer data the brand finally owns from day one.